Refund Policy
Thank you for choosing NexGen Labs. We value your satisfaction and strive to provide the best service experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.
Returns
We accept returns within [7] days from the date of purchase.
To be eligible for a return:
The item/service must be unused or not activated.
It must be in the same condition as delivered/provided.
You must have proof of purchase (invoice / order reference).
Refunds
Once we receive your request and evaluate the case, we will notify you regarding approval or rejection.
If approved, we will initiate a refund to your original method of payment.
Note: Shipping/processing fees are non-refundable.
Exchanges
If you wish to exchange your service/package, contact us within [7] days. We will guide you through the exchange process.
Non-Refundable Items
Digital/software licenses once activated
Services already delivered or completed
Custom development work or consultancy fees
Service Issues / Defects
If a service or digital item is defective or incorrect, contact us for replacement or refund.
Return / Refund Processing Time
Refunds are processed within [7] business days after approval. Additional time may apply depending on your payment provider (PayHere / Bank / Card network).