Privacy Policy
Nexgen Labs ('We', 'Our', 'Us') respects your privacy and is committed to protecting the personal information you share with us through our websites, advertisements, contact forms, or communication channels such as WhatsApp, email, or social media.
Information We Collect
We may collect the following information when you interact with us:
Contact details: name, email address, phone number, company name, and job title.
Business information: industry, business size, service interests, and other details provided voluntarily.
Website data: IP address, browser type, device information, and usage analytics via cookies or tracking pixels.
Communications: messages or attachments exchanged through our chatbots, forms, or support channels.
How We Use Your Information
We use your data to:
Respond to inquiries and provide information about our services (WhatsApp Business API, AI Solutions, Marketing Automation, and related offerings).
Create and manage client accounts or demonstrations.
Improve user experience and website performance.
Send service updates, newsletters, or promotional materials — only if you have opted in.
Comply with legal obligations or protect our rights.
We do not sell, rent, or trade your personal data to any third party.
Legal Basis for Processing
We process data under:
Legitimate interest – to respond to your requests and run our business.
Consent – for marketing communications, which you may withdraw any time.
Contractual necessity – to deliver requested services.
Data Retention
Your data is retained only as long as necessary to fulfil the purposes above or meet legal requirements. You may request deletion at any time.
Information Sharing and Security
Data may be shared with trusted partners such as Engati Technologies Inc. (our technology provider) or cloud platforms solely for service delivery.
All partners follow strict data-protection agreements.
We apply encryption, access controls, and secure servers to prevent unauthorized use.
Your Rights
You may:
Request access to your personal data.
Ask for correction, deletion, or portability of data.
Withdraw marketing consent any time.
To exercise these rights, email privacy@metaxmarket.com or support@metaxmarket.com.
Cookies and Tracking
We use cookies to improve functionality and measure marketing performance. You can manage cookie preferences through your browser settings.
International Transfers
Some processing may occur outside Sri Lanka (e.g., via cloud servers or Engati’s infrastructure). We ensure adequate protections consistent with international privacy standards.
Policy Updates
This policy may be updated periodically. The “Effective Date” will reflect the latest revision. Please review it occasionally for changes.